Privacy policy

PRIVACY POLICY

https://nehandadesign.co.za/

Last Updated: June 2026

1. Introduction

Nehanda Design (Pty) Ltd ("Nehanda Design", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, purchase our products, create an account, subscribe to our communications, or otherwise interact with our services.

We are committed to complying with applicable privacy and data protection laws, including the Protection of Personal Information Act, 2013 ("POPIA") of South Africa and, where applicable, international privacy regulations.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.



2. Information We Collect

The types of personal information we collect depend on how you interact with our website and services.

Information You Provide Directly

We may collect:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

  • Company name (where applicable)

  • Order information

  • Purchase history

  • Account information

  • Customer service enquiries

  • Product reviews and feedback

  • Any other information voluntarily submitted through forms, email communications, or customer support interactions

Customer Account Information

If you create an account on our website, we may collect:

  • Username

  • Password (stored securely through our service providers)

  • Account preferences

  • Order history

  • Saved addresses

You are responsible for maintaining the confidentiality of your login credentials and should notify us immediately if you suspect unauthorized access to your account.

Shopping Activity Information

We may collect information regarding:

  • Products viewed

  • Products added to cart

  • Wishlist activity

  • Abandoned carts

  • Purchase history

  • Browsing behaviour on our website

When you make a purchase through our website, certain payment-related information is collected and processed to facilitate your transaction.

Depending on the payment method selected, this may include:

  • Name

  • Billing address

  • Email address

  • Telephone number

  • Transaction amount

  • Payment method details


  • Card verification information

  • Fraud prevention and security data

For your security, Nehanda Design does not store complete credit card, debit card, or banking information on its systems. Payment information is transmitted securely and processed directly by our authorised payment service providers.

All online payment transactions are protected using industry-standard security measures and encryption technologies.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Referring website information

  • Date and time of access

  • Website usage data

  • Clickstream information

  • Geographic region

  • Interaction with advertisements and marketing content

Payment Information

When you make a purchase through our website, certain payment-related information is collected and processed to facilitate your transaction.

Depending on the payment method selected, this may include:

  • Name

  • Billing address

  • Email address

  • Telephone number

  • Transaction amount

  • Payment method details

  • Card verification information

  • Fraud prevention and security data

For your security, Nehanda Design does not store complete credit card, debit card, or banking information on its systems. Payment information is transmitted securely and processed directly by our authorised payment service providers.

All online payment transactions are protected using industry-standard security measures and encryption technologies.

Payment Processing

Payments made through our website are processed by Yoco, our authorised payment service provider.

Yoco enables us to securely accept payments from customers using supported payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and eligible international payment cards.

When processing a payment, Yoco may collect, process, store, and verify certain personal and payment-related information for the purposes of:

  • Processing transactions

  • Fraud detection and prevention

  • Regulatory compliance

  • Customer verification

  • Chargeback management

  • Payment security

  • Transaction reporting

Yoco is PCI compliant and employs industry-standard security measures designed to protect payment information.

Such information is processed in accordance with Yoco's Privacy Policy and applicable laws.

To learn more about Yoco's privacy practices, please visit:

https://www.yoco.com/za/legal/privacy-policy



3. Information We Receive From Third Parties

We may receive information about you from trusted third parties who support our business operations, including:

  • Shopify, our e-commerce platform provider

  • Yoco, our payment processing provider

  • Shipping and courier providers

  • Analytics providers

  • Advertising platforms

  • Customer support providers

  • Fraud prevention and security services

Any information obtained from third parties will be treated in accordance with this Privacy Policy.

We are not responsible for the accuracy of information provided by third parties or for their independent privacy practices.

 


4. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders

  • Arrange shipping and delivery

  • Manage returns and exchanges

  • Create and maintain customer accounts

  • Provide customer support

  • Respond to enquiries

  • Improve our products and services

  • Personalise your shopping experience

  • Detect and prevent fraud

  • Protect the security of our website

  • Comply with legal obligations

  • Conduct analytics and reporting

  • Measure advertising effectiveness

  • Send newsletters and promotional communications where permitted

  • Improve website functionality and user experience



5. Legal Basis for Processing Information

Where required by applicable law, we process personal information based on:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Protection of legitimate business interests

  • Protection of our rights, customers, and operatio


6. Cookies and Similar Technologies

Our website uses cookies, pixels, web beacons, and similar technologies to improve functionality, understand visitor behaviour, and support marketing activities.

Cookies may be used for:

Essential Website Functions

  • Shopping cart functionality

  • Checkout processes

  • Security measures

  • User preferences

Analytics

  • Measuring website traffic

  • Understanding visitor behaviour

  • Improving website performance

Advertising and Marketing

  • Measuring campaign performance

  • Delivering relevant advertising

  • Retargeting website visitors

You may manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.



7. Meta (Facebook and Instagram) Advertising Technologies

Our website uses Meta Business Tools, including Meta Pixel and related tracking technologies.

These tools may collect information such as:

  • Pages visited

  • Products viewed

  • Shopping cart activity

  • Purchases completed

  • Device information

  • Browser information

  • IP address

  • Advertising interactions

This information may be shared with Meta Platforms for purposes including:

  • Conversion tracking

  • Ad performance measurement

  • Audience analytics

  • Retargeting and remarketing

  • Delivering personalised advertisements

  • Creating Custom Audiences

  • Creating Lookalike Audiences

Meta processes information according to its own privacy policies.



8. How We Share Personal Information

We may disclose personal information to:

  • Shopify and related service providers

  • Yoco and authorised payment processing partners

  • Shipping and fulfilment providers

  • Website hosting providers

  • Customer support providers

  • Analytics providers

  • Advertising and marketing platforms

  • Professional advisors

  • Regulatory authorities where required by law

We only share information necessary for the relevant service to be provided.




9. Legal Disclosure Requirements

We may disclose personal information where required by:

  • Applicable laws

  • Court orders

  • Subpoenas

  • Governmental requests

  • Regulatory investigations

We may also disclose information when necessary to:

  • Protect our rights

  • Prevent fraud

  • Protect customers

  • Protect business operations

  • Enforce our Terms of Service



10. Business Transfers

If Nehanda Design undergoes a merger, acquisition, restructuring, financing transaction, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Any transferred information will remain subject to appropriate confidentiality and security protections.



11. Future Technologies and Service Providers

As our business grows, we may implement additional technologies, integrations, analytics tools, advertising platforms, customer relationship management systems, and marketing services.

Any personal information collected through such technologies will be processed in accordance with this Privacy Policy and applicable data protection laws.



12. Shopify Platform Disclosure

Our online store is hosted by Shopify.

Shopify provides the e-commerce platform that enables us to sell our products and services. Information submitted through our website may be collected, stored, processed, and secured by Shopify in accordance with Shopify's Privacy Policy and Terms of Service.

To learn more about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy



13. International Data Transfers

Nehanda Design sells products to customers located in South Africa and internationally.

As a result, your personal information may be collected, processed, transferred, stored, or accessed in countries outside your country of residence, including countries that may have different data protection laws from those applicable in South Africa.

Personal information may be transferred to and processed by trusted third-party service providers that support the operation of our business, including:

  • Shopify (our e-commerce platform provider)

  • Yoco (our payment processing provider)

  • Shipping and logistics providers

  • Website hosting providers

  • Analytics providers

  • Advertising and marketing service providers

  • Customer support providers

Where international transfers occur, we take reasonable steps to ensure that appropriate contractual, technical, and organisational safeguards are implemented to protect personal information in accordance with applicable data protection laws.

Customers making purchases from outside South Africa acknowledge that payment transactions processed through Yoco may be processed through banking and payment networks operating across multiple jurisdictions.

By using our website and placing an order, you acknowledge and consent to the transfer, storage, and processing of your personal information as described in this Privacy Policy.



14. Marketing Communications

Where permitted by law or where consent has been obtained, we may send:

  • Newsletters

  • Promotions

  • Product announcements

  • Company updates

  • Educational content

  • Marketing communications

You may unsubscribe at any time using the unsubscribe link included in communications or by contacting us directly.

Transactional communications relating to existing orders may still be sent even if you opt out of marketing communications.



15. Advertising Preferences

You may opt out of certain targeted advertising activities through the privacy and advertising settings provided by platforms such as Facebook, Instagram, Google, and other advertising networks.

Opting out may reduce the relevance of advertisements but may not eliminate advertising entirely.



16. Product Reviews and User Generated Content

Our website or social media platforms may allow users to submit:

  • Product reviews

  • Testimonials

  • Photographs

  • Comments

  • Feedback

  • Other user-generated content

Information voluntarily made public may be visible to other users and third parties.

We cannot control how others may use information you choose to make publicly available.



17. Data Security

We implement reasonable technical, physical, and organisational measures to protect personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

However, no method of electronic transmission or storage can guarantee absolute security.



18. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

  • Fulfil the purposes described in this Privacy Policy

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it will be securely deleted, destroyed, or anonymised where appropriate.



19. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of information

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Receive a copy of your information in a portable format where applicable

  • Opt out of direct marketing

  • Lodge a complaint with a regulatory authority

These rights may be subject to legal limitations and exceptions.



20. Verification of Identity

Before responding to requests relating to personal information, we may require reasonable information to verify your identity in order to protect the security and confidentiality of personal information.



21. Children's Privacy

Our website and products are intended for purchase by adults.

We do not knowingly collect personal information directly from children.

If we become aware that personal information has been collected from a child without appropriate parental consent, we will take reasonable steps to delete such information.



22. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, or content of third-party websites and encourage users to review their privacy policies before providing personal information.



23. Complaints

If you believe we have not handled your personal information appropriately, please contact us first so that we may attempt to resolve your concerns.

If you remain dissatisfied, you may lodge a complaint with the applicable data protection authority.

For South Africa:

Information Regulator (South Africa)

JD House
27 Stiemens Street
Braamfontein
Johannesburg
2001

Website: https://inforegulator.org.za



24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Legal requirements

  • Technology

  • Business practices

  • Products and services

Any updates will be posted on this page with a revised "Last Updated" date.

Continued use of our website following publication of changes constitutes acceptance of the updated Privacy Policy.

 


25. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Nehanda Design (Pty) Ltd

Email: info@nehandadesign.co.za

Website: www.nehandadesign.co.za

For privacy-related enquiries, requests, corrections, or complaints, please contact us using the details above.

 

 

By using this website, you acknowledge that you have read, understood, and accepted this Privacy Policy.