Dangle / Bag Charm

Each bag charm features a hand-stitched object, securely attached to a durable spring clip or leather strap with press stud; designed for easy fastening to handbags, backpacks, or keyrings.

Shipping & Delivery Policy

At Nehanda Design, each item is lovingly made to order. We aim to deliver your handcrafted product safely and efficiently, whether you're local or ordering from abroad.

South African Orders

• Free shipping for all orders of R1650 an above.
• A flat-rate of R110 applies to South African deliveries for orders under R1650.
• Shipping will take 2–3 business days from date of dispatch.
  

International Orders

• Shipping costs for international orders are calculated at checkout and vary depending on your destination and chosen shipping method.
• 1–2 weeks for international delivery after your order has been shipped.
  

Taxes & Duties

• (where applicable) are the responsibility of the recipient and will be calculated upon logging your shipment with the courier.
• If you are purchasing a gift and would like us to invoice you for duties and taxes separately, please email us before or after checkout and we’ll be happy to assist.

Production Time

As all our products are made to order, please allow 7–14 business days for manufacturing before dispatch.

Once your parcel has been dispatched, we will send you a tracking number so you can follow its journey from our Cape Town studio to your door.

For any questions or special shipping requests, feel free to contact us at info@nehandadesign.co.za. We're always happy to help.

Returns & Repairs

At Nehanda Design, our pieces are handcrafted with intention to be both beautiful and long-lasting. While we strive for a robust and sturdy finish, the nature of handmade products means occasional issues can occur. If your item arrives with any breakage, damage, or something significantly wrong, we're here to help.

Change of Mind Returns

If you change your mind or are not completely satisfied with your order, please contact us within 14 days of receiving your product at info@nehandadesign.co.za.

Items must be returned unused, undamaged, and in their original condition. Once the returned item has been assessed and confirmed to be in acceptable condition, we will issue a refund or credit for the purchase amount.

Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Damaged or Defective Items

If your item arrives damaged in transit or has a manufacturing defect, please notify us as soon as possible.

In accordance with the Consumer Protection Act, customers may return defective goods within six months of delivery. Where a defect is confirmed, customers may choose between a repair, replacement, or refund as provided for under the CPA.

Repairs After Six Months

Should your product require repair after the six-month statutory warranty period, we are still happy to assist where possible. A repair fee may apply and will be quoted based on the nature of the repair and time required.

How to Proceed

To initiate a return or repair request, please email info@nehandadesign.co.za with:

• Your order number
• A brief description of the issue
• Clear photographs of the item (where applicable)

We'll guide you through the next steps and work with you to find the most appropriate solution.